Refund Policy

01Policy scope

This policy covers how to contact NovaPC Care about a paid support arrangement and what information is needed to review a cancellation or refund request. It does not describe returns of products purchased from another seller. The callback form itself does not charge a fee. Refund eligibility must be considered alongside the specific quote or purchase conditions, the work performed and any rights that apply to the transaction.

02Confirm conditions before payment

Before purchasing a service, ask for a clear description of the tasks, total charge, payment terms and the cancellation or refund conditions. Ask how an unresolved issue, a partial service or an additional diagnosis would be handled. Keep a copy of the information you agree to. This website does not currently advertise a universal money-back guarantee, a fixed return window or a “no fix, no fee” promise. Any such offer must be expressly included in your purchase terms.

03Cancelling before work starts

Email us as soon as you know you no longer wish to proceed. Provide the service reference, the scheduled work and any payment details sufficient to identify the transaction. We need to establish whether work has started and what was agreed before confirming any cancellation charge or refundable amount. Do not assume that leaving an enquiry, closing a remote session or not attending an appointment automatically cancels an arrangement.

04One-time support concerns

If an agreed issue remains unresolved or the work differs from what you approved, explain the problem and what outcome you expected. Useful details include the service date, the original task, the steps completed and the symptoms that remain. A review may need to distinguish the original issue from a new problem or a third-party outage. The fact that technical work took place does not automatically decide whether a refund is due; the agreed terms and relevant circumstances matter.

05Partially completed work

Some arrangements contain several tasks, such as account configuration, app setup and data transfer. If only part of the work was completed, identify the unfinished or disputed items rather than treating every task as the same issue. The written scope, any approved changes and any separately itemized charges should inform the review. Do not authorize additional paid work unless its purpose and cost have been explained.

06Ongoing support arrangements

No recurring payment is created by browsing this website or submitting the callback form. If you separately agree to an ongoing plan, review the billing interval, start and end dates, renewal method and cancellation procedure before purchase. Any refund for unused coverage depends on that agreement and applicable rights. A monthly cancellation rule, annual prorating method or minimum commitment should not be assumed when it has not been stated.

07Requesting a review

Email contact@novapccare.com and state that you want to discuss a cancellation or refund.

1. Identify the person or business that purchased the service.
2. Provide the service date, order or enquiry reference and the amount in question, if available.
3. Explain the concern and the resolution you are requesting.
4. Keep your quote, confirmation and receipt available for review.

Do not disclose passwords, verification codes or complete payment-card details. If you are acting for a business, you may need authority to discuss its purchase.

08Review and approved refunds

Ask for confirmation of the status of your request, whether further information is needed and how the decision will be communicated. Approval should identify the amount and how it will be returned. Where practical, an approved refund should go back through the original payment channel; availability and processing time depend on the arrangement and the payment provider. This website does not promise a fixed review or bank-processing deadline.

09Purchases made elsewhere

A license, subscription, device or cloud service purchased directly from Microsoft or another provider is governed by that seller’s purchase conditions. Contact that provider about its charges, cancellation or refund process. NovaPC Care cannot reverse a payment made to another business. If a support quote includes a third-party item, ask how that item is identified and what return restrictions apply before paying.

10Rights and further questions

This policy is not intended to remove consumer rights or remedies that apply and cannot be excluded. Raising a concern with us does not prevent you from pursuing other options available to you. If any term is unclear, discuss it before purchasing rather than relying on an assumption. For help identifying an agreed service or submitting a review request, email contact@novapccare.com.